Order Issues

Did your flute arrive broken? Was your order missing an item or did we mess up and ship the wrong item? Is your flute taking way too long to arrive? Use the contact from on this page and we will help solve your issue. 

We cover all costs

Shipping Damage

Please inspect your order upon receipt and contact us using the form below if the item is  damaged or missing any parts, or if you receive the wrong item. We will get you a replacement quickly and at no cost to you.  We will replace any item that arrived damaged regardless of location.  Please photograph the damaged item , packaging, and contact us before discarding anything.